Online Netflix Customer Service Representative Phone Number, It was a sense of pride for us, he said he did not recall Hastings being named during the call as the company's CEO. There's someone here who has a consumer service who is so interested in better himself that he's not going to be afraid to talk to his customers. In the latest survey of public relations company APCO, Netflix's customer service strategy has led to its status as one of the most loved brands. Still, good for the company, though. Netflix just makes money from high-quality customer support.